Comprehensive Privacy Notice

The confidentiality and due protection of personal information obtained by our pharmacy are of utmost importance. My Canadian Pharmacy (MCP) is committed to protecting the personal data that users provide to us in a responsible manner and by the provisions of the Information Privacy Law (hereinafter the “Law”), its Regulations and other regulations applicable. For our pharmacy, it is necessary to collect certain personal data to carry out the activities intrinsic to its commercial and commercial activity. Our pharmacy has the legal and social obligation to comply with the necessary legal and security measures to protect the personal data that it has collected for the purposes described in this privacy notice. All of the above is done with the objective that you have full control and decision about your data. Therefore, we recommend that you read the following information carefully. You will have the present Privacy Notice available on our website at all times.

Primary Purposes

Our pharmacy will collect, store and process your personal information for the following purposes:

Customer identification

  • Address and manage any request related to the goods and / or products and / or services we offer;
  • Facilitate the location, processing, supply and sale of products and / or services;
  • Address the requests for consultation submitted;
  • Bank clarifications;
  • Manage the delivery of goods to the requested recipients;
  • Manage returns;
  • Contact you to track the product and / or service requested;
  • Conduct inquiries, investigations, and reviews regarding complaints or claims.

Secondary Purposes

Prepare statistical purposes; possible subsequent contacts and facilitate future purchases; send you communications; inform you about new products, promotions and offers according to your interests; treat your data related to your purchase history to perform consumption profiles; to inform you of the launch of new products, special programs, promotions and / or offers according to your interests; for activities aimed at promoting, maintaining, improving and evaluating the services provided by our pharmacy. If you do not want Canadian Pharmacy to process your information for any of the above, contact us by email for our customer support to help you with your request without delays.


MCP may transfer to fulfill the purpose (s) previously described or others required by law or by regulatory bodies, will transfer the necessary data in the cases provided by law, as well as those related to the legal relationship between the customers and the dispenser of the services (the pharmacy). The personal information mentioned above may be transferred to any subsidiary company and/or subsidiary or company with whom MCP and Mi Consultorio have a commercial link, to fulfill the aforementioned purposes for which your sensitive information was collected.

Limitation and/or disclosure of your data.

You may limit the use or disclosure of your data by sending your request to our customer support marked Personal Data Protection Department to our email address. The requirements to prove your identity, as well as the procedure to meet your request will be governed by the criteria indicated in the previous section. In case your request is appropriate, MCP will register it in the corresponding exclusion list.


MCP uses several technologies to improve the efficiency of its websites, including its experience when browsing these sites. These technologies include the use of cookies. Cookies are small amounts of information that are stored in the browser used by each user so that the server remembers certain information that it can later use. This information allows you to identify and save your personal preferences to give you better browsing experience. You can at any time disable the use of such technologies.

Changes to the Privacy Notice

Any change or modification to this notice may be made by MCP at any time and will be announced through our website.