If you have to return the medication, you can easily do it within 14 working days after you receive it. We want to provide our customers with a convenient and safe shopping experience so that they are ready to return and shop for more while saving their nerves and money.

  • You’ll get your payment back, including the money you’ve spent on shipping;
  • We’ll accept your return without delay;
  • To initiate the return procedure, get in touch with one of our online staff management members;
  • The return procedure is straightforward — you get 100% money back if you return all items at once.

IMPORTANT! We never restock and resell the brand products returned by our customers. In line with the FDA regulations and governmental healthcare laws, we are to destroy the returned meds. If your package with medications was partially damaged, and you decide to send it back to us, stay reassured that these pharmaceutical products will never go on sale again.

What does your Cancellation Policy imply?

Pay special attention to this issue because you can cancel the order within the limits of specific circumstances. You do have the right to cancel the order, but you must also consider the following:

  • Make sure you order the right medicines in accordance with the recommendations. As soon as the financial transaction from your side is made, the information about your order is transferred to our pharmacists.
  • If you haven’t received your order confirmation, you still have a possibility to cancel the order.
  • We cannot cancel your order if it’s already sent. It usually takes no more than a couple of working days to get your order ready for shipping.
  • You do have the right to cancel your order if you haven’t received a confirmation about the order placement yet.
  • You can alter the order details before it is confirmed.
  • When the order is confirmed or received by the client, Order Cancellation is impossible.

What does your Refund Policy imply?

We are always ready to refund our clients ASAP if they don’t receive their goods on time or if the goods are damaged because of our improper packaging. There are two basic ways to work out a compromise:

  • We will offer to resend your products in a new parcel ASAP. You won’t have to invest in the shipping for the second time — we will do it ourselves to compensate for our mistake.
  • We will offer to return the full amount of money to your credit card, or anywhere, depending on the payment method you choose while placing the order.

My Canadian Pharmacy is always ready to offer a refund or a replacement of the ordered goods with the new ones if something has gone wrong with your parcel. You have the right to get your money back if you don’t receive your goods or if the goods come damaged in case of the incorrect delivery caused by our lack of attention.

If you are not satisfied with the contents of your parcel, contact our management so that we could find out more about the details. We are always ready to help our regular and current clients.


It’s our customers’ responsibility to receive the goods ASAP when the order contains medications that demand certain temperature and climatic conditions. We pack our goods in an appropriate way so that the pharmaceutical items you order, stay safe while being delivered. You’ll be notified beforehand if it turns out that the medicine you’ve ordered demand specific storage conditions.